Shipping Policy – Traintiques

Last Updated: May 2026

Welcome to Traintiques. We are committed to providing safe, reliable, and professional shipping for model trains, collectibles, accessories, and hobby products purchased through our website: https://traintiques.net.

By placing an order with Traintiques, you agree to the shipping terms outlined below.

1. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that some orders may require additional processing time, including:

• Large or heavy orders

• High-demand products

• Limited edition items

• Pre-order products

• Warehouse fulfillment orders

• Dropshipping orders

Customers will receive tracking information once the order has shipped.

2. Warehouse & Dropshipping Orders

Some items may be fulfilled directly from a warehouse, supplier, distributor, or dropshipping partner.

Warehouse and dropshipping orders may require up to 7 business days for processing before shipment.

Estimated processing time:

Fulfillment Type	Processing Time Before Shipment
Traintiques in-stock items	1–3 business days
Warehouse fulfillment items	Up to 7 business days
Dropshipping items	Up to 7 business days
Pre-order items	Based on manufacturer release date

Delivery time begins after the order has shipped and tracking information has been provided.

3. Shipping Carriers

Traintiques ships using trusted carriers, including:

• USPS

• UPS

Carrier selection may vary depending on package size, destination, product type, shipping cost, and selected shipping speed.

4. Domestic Shipping – United States

Traintiques ships throughout the United States.

Shipping rates are calculated at checkout based on:

• Package weight

• Package dimensions

• Shipping destination

• Selected shipping method

Estimated delivery times may vary by carrier.

Shipping Method	Estimated Delivery
Standard Shipping	3–7 business days
Expedited Shipping	2–4 business days
Express Shipping	1–2 business days

Delivery estimates are provided by the carriers and are not guaranteed.

5. Pre-Order Items

Some products on Traintiques are offered as pre-orders.

Important information regarding pre-orders:

• Release dates are estimated by the manufacturer.

• Release dates may change without notice.

• Orders containing pre-order items may ship only when the pre-order item becomes available.

• If you would like in-stock items shipped immediately, we recommend placing a separate order.

• Traintiques is not responsible for manufacturer production delays, allocation reductions, or cancellations.

6. Combined Orders

If an order contains both in-stock and pre-order items:

• The order may be held until all items are available.

• Partial shipments may be issued at Traintiques’ discretion.

• Additional shipping charges may apply for split shipments.

7. Packaging & Protection

We understand the importance of product condition for collectors.

Traintiques takes extra care when packaging:

• Model trains

• Limited editions

• Vintage collectibles

• Fragile items

• Factory-sealed products

Packages are carefully protected to help minimize damage during transit.

However, minor shelf wear, handling marks, or manufacturer packaging imperfections may occasionally be present, especially on vintage, collectible, or previously owned items.

8. Tracking Information

Once your order ships, tracking information will be sent to the email address provided during checkout.

Tracking updates are controlled by the shipping carrier and may take time to appear after the label is created.

9. Lost, Delayed, or Stolen Packages

Traintiques is not responsible for:

• Carrier delays

• Weather-related delays

• Incorrect shipping addresses provided by the customer

• Packages marked as delivered but stolen or missing

• Delivery interruptions caused by the carrier

If your package is lost or delayed:

1. Contact the shipping carrier first.

2. Contact Traintiques with your order number.

3. We will assist with opening a carrier claim when applicable.

Customers are responsible for providing a safe and secure delivery location.

10. Incorrect Shipping Address

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

If an order is returned due to an incorrect or incomplete address:

• Additional shipping charges may apply.

• Refunds may exclude original shipping costs.

• Return shipping fees may be deducted from the refund when applicable.

11. Signature Confirmation

High-value orders may require additional delivery protection, including:

• Signature confirmation

• Adult signature

• Additional insurance

These measures are used to help protect both the customer and Traintiques.

12. Shipping Insurance & Damaged Packages

Some shipments may include insurance coverage.

If a package arrives visibly damaged:

1. Take photos immediately.

2. Keep all packaging materials.

3. Contact Traintiques within 48 hours of delivery.

Failure to report shipping damage promptly may affect claim eligibility with the carrier.

13. Undeliverable or Refused Packages

Packages refused by the customer or deemed undeliverable by the carrier may be returned to Traintiques.

In these situations:

• Original shipping charges are non-refundable.

• Return shipping costs and carrier fees may be deducted from any refund.

• Additional shipping charges may apply if the order is reshipped.

14. Shipping Restrictions

Certain products may have shipping restrictions based on:

• Carrier limitations

• Package size or weight

• Product type

• Manufacturer restrictions

• Legal or delivery limitations

Traintiques reserves the right to cancel, modify, or refuse shipments that cannot be safely or legally delivered.

15. Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact Traintiques through our website:

https://traintiques.net/pages/contact

Thank you for shopping with Traintiques.