Shipping Policy - Traintiques

Last Updated: August 2026

Welcome to Traintiques. We are committed to providing safe, reliable, and professional shipping for model trains, collectibles, accessories, and hobby products purchased through our website: https://traintiques.net.

By placing an order with Traintiques, you agree to the shipping terms outlined below. Nothing in this policy limits any consumer rights that cannot legally be waived in the customer's country or region.

1. Order Processing Time

Most in-stock orders are processed within 1-3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

Some orders may require additional processing time, including:

1.      Large or heavy orders

2.      High-demand products

3.      Limited-edition items

4.      Pre-order products

5.      Warehouse fulfillment orders

6.      Dropshipping orders

7.      International orders requiring customs documentation

8.      Orders requiring additional payment or address verification

Customers will receive tracking information after their order has shipped.

2. Warehouse and Dropshipping Orders

Some products may be fulfilled directly from a warehouse, supplier, distributor, or dropshipping partner.

Fulfillment Type	Processing Time Before Shipment
Traintiques in-stock items	1-3 business days
Warehouse fulfillment items	Up to 7 business days
Dropshipping items	Up to 7 business days
Pre-order items	Based on the manufacturer's estimated release date

 

Delivery time begins after the order has shipped. Processing and delivery times are separate estimates.

Warehouse or dropshipping availability may vary by destination. Some products might not be eligible for international delivery.

3. Shipping Carriers

Traintiques uses trusted shipping carriers and approved international shipping services. Depending on the destination and order, carriers may include:

9.      USPS

10.   UPS

11.   FedEx

12.   DHL

13.   Other carriers made available through Shopify Managed Markets or Global-e

The available shipping methods are displayed at checkout. Carrier selection may vary based on package size, weight, destination, product type, shipping cost, customs requirements, and selected delivery speed.

4. Domestic Shipping - United States

Traintiques ships throughout the United States.

Shipping rates are calculated at checkout based on:

14.   Package weight

15.   Package dimensions

16.   Shipping destination

17.   Selected shipping method

Typical estimated delivery times after shipment are:

Shipping Method	Estimated Delivery
Standard Shipping	3-7 business days
Expedited Shipping	2-4 business days
Express Shipping	1-2 business days

 

Delivery estimates are provided by the carrier and are not guaranteed.

5. International Shipping

Traintiques ships to selected international countries and regions shown at checkout.

International availability may vary depending on:

18.   Destination country or region

19.   Product eligibility

20.   Manufacturer restrictions

21.   Package size or weight

22.   Carrier availability

23.   Customs or import restrictions

24.   Applicable laws and regulations

If a country or shipping option is unavailable at checkout, we might not currently be able to deliver that order to the selected destination.

International delivery estimates are displayed at checkout when available. Customs processing, local inspections, weather, security reviews, or carrier disruptions may extend the estimated delivery time.

6. International Currencies

International customers may browse and pay in their local currency when supported by Shopify Managed Markets.

Examples include:

• Belgium, France, Germany, and Ireland: euro (EUR)
• United Kingdom: pound sterling (GBP)
• Sweden: Swedish krona (SEK)
• Switzerland: Swiss franc (CHF)
• Canada: Canadian dollar (CAD)

Exchange rates and localized pricing may include currency conversion costs, taxes, duties, and international transaction expenses.

The final currency and total amount charged are displayed at checkout before the order is completed.

A customer’s bank or card provider may charge additional foreign transaction or currency conversion fees. These fees are controlled by the financial institution and are not charged by Traintiques.

7. International Taxes, Duties, and Customs

Eligible international orders may be processed through Shopify Managed Markets, powered by Global-e.

Depending on the destination and checkout configuration, applicable import taxes, VAT, customs duties, and related charges may be included in the product price or collected during checkout.

The checkout page will display the applicable pricing and charges before payment is completed.

For destinations where taxes or duties are not collected in advance, the customer may be responsible for charges assessed by local customs authorities or the delivery carrier, as permitted by applicable law.

Traintiques does not control:

28.   Customs inspections

29.   Customs processing times

30.   Local import regulations

31.   Government assessments

32.   Changes to tax or duty rates

Customers are responsible for ensuring that the products they order can legally be imported into their country or region.

8. Customs Information and Customer Cooperation

International customers must provide accurate and complete information, including:

33.   Full legal name

34.   Complete delivery address

35.   Postal code

36.   Telephone number

37.   Email address

38.   Any additional information required by customs or the carrier

The customer may be contacted by the carrier or customs authority for additional information.

Failure to provide requested information may cause delays, additional charges, refusal of entry, or return of the shipment.

Traintiques will accurately describe the products and their value on customs documents. We cannot declare an order as a gift or intentionally reduce its declared value.

9. Pre-Order Items

Some products on Traintiques are offered as pre-orders.

Important information regarding pre-orders:

39.   Release dates are estimates provided by the manufacturer.

40.   Release dates may change without notice.

41.   Orders containing pre-order products may ship only when those products become available.

42.   Customers who want in-stock products shipped immediately should place a separate order.

43.   International availability may change before the product is released.

44.   Traintiques is not responsible for manufacturer production delays, allocation reductions, or cancellations.

Any mandatory cancellation or refund rights provided by applicable law remain unaffected.

10. Combined Orders

If an order contains both in-stock and pre-order items:

45.   The order may be held until all products are available.

46.   Partial shipments may be issued at Traintiques' discretion.

47.   Additional shipping charges may apply to requested or necessary split shipments.

48.   International orders may require separate packages because of customs, product eligibility, or carrier restrictions.

11. Packaging and Protection

We understand the importance of product and box condition to collectors.

Traintiques takes extra care when packaging:

49.   Model trains

50.   Limited editions

51.   Vintage collectibles

52.   Fragile items

53.   Factory-sealed products

Packages are carefully protected to minimize the possibility of damage during transit.

Minor shelf wear, handling marks, or manufacturer packaging imperfections may occasionally be present, especially on vintage, collectible, previously owned, or older factory-sealed products. Product condition information provided on the applicable product page remains part of the product description.

12. Tracking Information

After an order ships, tracking information will be sent to the email address provided at checkout.

Tracking updates are controlled by the carrier and may take time to appear after the shipping label is created.

International tracking may temporarily pause while a shipment:

54.   Travels between countries

55.   Enters customs processing

56.   Transfers to a local delivery carrier

57.   Awaits an import or security review

A temporary pause in tracking does not necessarily mean the package is lost.

13. Lost, Delayed, or Missing Packages

Delivery estimates are not guarantees. Delays may occur because of carriers, customs, weather, holidays, security inspections, or events outside the reasonable control of Traintiques.

If an order is delayed or appears to be lost:

58.   Review the tracking information.

59.   Contact the shipping carrier when appropriate.

60.   Contact Traintiques with the order number and tracking details.

61.   Keep any documents or messages received from the carrier or customs authority.

Traintiques will assist with an investigation or carrier claim when applicable.

For packages marked as delivered but not located, customers should check with household members, neighbors, building management, and the delivery carrier. Any available resolution will depend on the investigation, carrier evidence, insurance coverage, and applicable consumer law.

Nothing in this section limits rights or remedies that cannot legally be waived.

14. Incorrect or Incomplete Shipping Address

Customers are responsible for reviewing their shipping information before completing an order.

If an address needs to be corrected, contact Traintiques as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address:

62.   Additional shipping charges may apply for reshipment.

63.   Original shipping costs may not be refundable where permitted by law.

64.   Return shipping charges, customs fees, and carrier charges may be deducted from the refund where permitted by law.

65.   Refunds will be processed after the returned package is received and inspected.

15. Signature Confirmation and Insurance

High-value orders may require additional delivery protection, including:

66.   Signature confirmation

67.   Adult signature

68.   Shipping insurance

69.   Identity or address verification

These measures help protect the customer and Traintiques.

Customers are responsible for ensuring that an authorized person is available to receive a shipment requiring a signature.

16. Damaged Packages

If a package arrives visibly damaged:

70.   Photograph the outside of the package before opening it.

71.   Photograph the shipping label, packaging materials, and damaged products.

72.   Keep the product and all original packaging.

73.   Contact Traintiques as soon as possible, preferably within 48 hours of delivery.

74.   Do not discard or return the product until instructions are provided.

Prompt notification helps us submit a carrier or insurance claim. The requested 48-hour notification period does not limit any mandatory consumer rights provided by applicable law.

17. Undeliverable, Unclaimed, or Refused Packages

Packages that are refused, unclaimed, or considered undeliverable may be returned to Traintiques or another designated facility.

Where permitted by applicable law:

75.   Original shipping charges may not be refundable.

76.   Return shipping costs may be deducted from the refund.

77.   Non-refundable duties, taxes, brokerage charges, and carrier fees may be deducted from the refund.

78.   Additional shipping charges may apply if the customer requests reshipment.

Customers should contact Traintiques before refusing a delivery. Refusing a package does not automatically constitute a valid cancellation request.

18. International Returns and Consumer Rights

International return requests must follow the Traintiques Refund Policy and any instructions provided for the applicable order.

Customers in certain countries or regions, including the European Union and the United Kingdom, may have mandatory cancellation or withdrawal rights for qualifying online purchases. These rights may include the right to notify us of a cancellation within 14 days after delivery, subject to applicable exceptions.

Customers exercising a legal withdrawal right may be responsible for the direct cost of return shipping when permitted by law and when properly disclosed before purchase.

Products should be handled only as reasonably necessary to inspect their nature, characteristics, and function. A reduction in refund value may apply where permitted by law if a product has been used or handled beyond what is reasonably necessary.

Customers must contact Traintiques before returning an international order to receive the correct return instructions and return destination.

Nothing in this policy limits statutory rights relating to products that are faulty, damaged, or not as described.

19. Shipping Restrictions

Certain products may have shipping restrictions based on:

79.   Carrier limitations

80.   Package size or weight

81.   Product type

82.   Manufacturer restrictions

83.   Destination country

84.   Customs regulations

85.   Product eligibility

86.   Legal or safety restrictions

Traintiques reserves the right to cancel or modify an order that cannot be safely or legally delivered. If an order is canceled before shipment for this reason, the customer will be notified and the applicable refund will be issued.

20. Changes to This Policy

Traintiques may update this Shipping Policy when shipping services, international markets, legal requirements, carriers, or business practices change.

The version displayed on the website at the time of purchase applies to the order, together with any mandatory rights available under applicable law.

21. Contact Information

For questions about shipping, delivery, customs, or tracking, please contact Traintiques through our website:

https://traintiques.net/pages/contact

Please include the order number and a brief description of the issue.

Thank you for shopping with Traintiques.