Shipping policy

Shipping Policy – Traintiques

Last Updated: May 2026

Welcome to Traintiques. We are committed to providing safe, reliable, and professional shipping for model trains, collectibles, accessories, and hobby products purchased through our website, https://traintiques.net.

By placing an order with Traintiques, you agree to the shipping terms outlined below.

1. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note:

  • Large orders may require additional processing time.

  • High-demand products or limited editions may take longer.

  • Pre-order items follow separate timelines described below.

Customers will receive tracking information once the order has shipped.

2. Shipping Carriers

Traintiques ships using trusted carriers including:

  • USPS

  • UPS

Carrier selection may vary depending on package size, destination, product type, and shipping speed.

3. Domestic Shipping (United States)

We ship throughout the United States.

Shipping rates are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Shipping destination

  • Selected shipping method

Estimated delivery times:

Shipping Method Estimated Delivery
Standard Shipping 3–7 Business Days
Expedited Shipping 2–4 Business Days
Express Shipping 1–2 Business Days

Delivery estimates are provided by carriers and are not guaranteed.

4. Pre-Order Items

Some products on Traintiques are offered as pre-orders.

Important information regarding pre-orders:

  • Release dates are estimated by manufacturers.

  • Release dates may change without notice.

  • Orders containing pre-order items may ship only when the pre-order item becomes available.

  • If you want in-stock items shipped immediately, we recommend placing separate orders.

Traintiques is not responsible for manufacturer production delays, allocation reductions, or cancellations.

5. Combined Orders

If an order contains both in-stock and pre-order items:

  • The order may be held until all items are available.

  • Partial shipments may be issued at Traintiques’ discretion.

  • Additional shipping charges may apply for split shipments.

6. Packaging & Protection

We understand the importance of condition for collectors.

Traintiques takes extra care in packaging:

  • Model trains

  • Limited editions

  • Vintage collectibles

  • Fragile items

  • Factory-sealed products

Packages are carefully protected to minimize damage during transit.

However, minor shelf wear or manufacturer packaging imperfections may occasionally occur.

7. Tracking Information

Once your order ships, tracking information will be sent to the email address provided during checkout.

Tracking updates are controlled by the shipping carrier and may take time to appear.

8. Lost, Delayed, or Stolen Packages

Traintiques is not responsible for:

  • Carrier delays

  • Weather delays

  • Incorrect shipping addresses provided by the customer

  • Stolen packages marked as delivered

  • Delivery interruptions caused by carriers

If your package is lost or delayed:

  1. Contact the shipping carrier first.

  2. Contact us with your order number.

  3. We will assist in opening a carrier claim when applicable.

Customers are responsible for providing a secure delivery location.

9. Incorrect Shipping Address

Customers are responsible for ensuring all shipping information is accurate before placing an order.

If an order is returned due to an incorrect address:

  • Additional shipping charges may apply.

  • Refunds may exclude original shipping costs.

10. Signature Confirmation

High-value orders may require:

  • Signature confirmation

  • Adult signature

  • Additional insurance

This is done to protect both the customer and Traintiques.

11. Shipping Insurance

Some shipments may include insurance coverage.

If a package arrives visibly damaged:

  • Take photos immediately.

  • Keep all packaging materials.

  • Contact us within 48 hours of delivery.

Failure to report shipping damage promptly may affect claim eligibility.

12. Undeliverable or Refused Packages

Packages refused or deemed undeliverable by the carrier may be returned to Traintiques.

In these situations:

  • Original shipping charges are non-refundable.

  • Return shipping and carrier fees may be deducted from the refund.

13. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Carrier limitations

  • Package size

  • Manufacturer restrictions

Traintiques reserves the right to cancel or modify shipments that cannot be safely or legally delivered.

14. Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact Traintiques through our website:

https://traintiques.net/pages/contact

Thank you for shopping with Traintiques.