Refund policy

Returns & Refund Policy

All sales are final on parts, clearance items, and special orders.
Parts are not refundable.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@trantiques.net.

If your return is approved, we will provide instructions on how and where to send your package.
Returns must be sent to the following address:

441 Summer St
Stamford, CT 06901
United States

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info@trantiques.net for any return-related questions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have.
Once the return is accepted and processed, you may place a new order separately.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after inspection approval.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved after inspection, please contact us at info@trantiques.net.