Refund policy
Returns & Refund Policy
All sales are final on parts, clearance items, and special orders.
Parts are not refundable.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags if applicable, and in its original packaging.
You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your package.
Returns must be sent to the following address:
Traintiques LLC
441 Summer St
Stamford, CT 06901
United States
Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@traintiques.net for any return-related questions.
Return Shipping
Customers are responsible for return shipping costs unless otherwise approved by Traintiques.
If a return is approved, we will provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and work to make it right.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have.
Once the return is accepted and processed, you may place a new order separately.
Order Cancellations
Orders may be canceled only before the item has been fulfilled.
Once an order has been fulfilled, prepared for shipment, or shipped, cancellation requests may no longer be accepted.
Pre-order, special order, warehouse fulfillment, dropshipping, or reserved items may be subject to additional cancellation restrictions.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days after inspection approval.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved after inspection, please contact us at: